Responsible Gaming at t789p

Our Commitment

How t789p Approaches Responsible Gaming

At t789p, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial harm, or personal crisis. Our responsible gaming programme is not a legal formality; it is a genuine, ongoing commitment to the well-being of every Bangladeshi player who uses the t789p platform.

We understand that for the vast majority of players, a session on t789p is a fun, sociable activity — whether that means following a Bangladesh Tigers T20 match with a live cricket bet, spinning a few rounds on a favourite slot, or joining a live dealer table for an evening's entertainment. Our goal is to make sure it stays that way. The tools and policies described on this page are designed to empower players to make informed choices and to seek help quickly if gambling ever starts to feel less like leisure and more like a compulsion.

t789p is committed to the following core responsible gaming principles across all aspects of platform operations:

Section 1

18+ Age Restriction

Participation in any gambling activity on the t789p platform is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to all players across Bangladesh, regardless of game type, bet size, or account tier.

Why the 18+ Requirement Exists

Gambling carries real financial risk and psychological complexity. Research consistently demonstrates that individuals whose brains are still developing — broadly defined as those under the age of 18 — are disproportionately susceptible to developing gambling-related problems. The 18+ rule is therefore not simply a legal formality; it is an ethical safeguard designed to protect young people from harm.

How t789p Enforces the Age Limit

Every player who registers a t789p account is required to complete the Know Your Customer (KYC) verification process before they can make a real-money deposit or withdraw funds. During KYC, t789p requires players to submit a government-issued identity document — such as a National ID (NID), passport, or driving licence — that confirms their full legal name and date of birth. Accounts whose KYC submission does not confirm the account holder is 18 years of age or older will be declined, and any funds deposited to the account prior to verification will be returned.

Protecting Minors in Your Household

If you share a device — such as a mobile phone, tablet, or computer — with a person under the age of 18, t789p strongly recommends the following precautions:

• Always log out of your t789p account after each session, especially on shared devices.
• Never save your t789p login credentials in a browser on a shared device.
• Consider using parental control software to restrict access to gambling sites on devices used by minors.
• Keep your account password confidential and change it immediately if you suspect it has been shared.

Section 2

Deposit Limits

Deposit limits are one of the most effective tools available for maintaining control of your gambling spend. By setting a maximum amount that can be deposited into your t789p account over a defined time period, you create a firm financial boundary that prevents impulsive or excessive deposits — even in the heat of a session.

Types of Deposit Limits Available at t789p

How to Set or Adjust a Deposit Limit

• 1
  Log in to your t789p account Access the t789p platform and navigate to your account settings or responsible gaming section.
• 2
  Select your limit type and amount Choose whether you want a daily, weekly, or monthly limit, and enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit in that period.
• 3
  Confirm the limit Decreases to your deposit limit take effect immediately. Increases to an existing limit are subject to a 24-hour cooling-off period before they become active, giving you time to reconsider.
• 4
  Contact support if needed If you have difficulty setting a limit through the platform, contact t789p support at [email protected] and our team will apply the limit to your account directly.

Section 3

Time-Out Features

A time-out is a short-term break from gambling that allows you to step back, clear your head, and reassess your play without committing to a permanent closure of your t789p account. Time-outs are ideal for players who feel they need a brief pause — perhaps after a losing streak, a particularly long session, or simply a period of unusual stress in daily life.

Available Time-Out Periods

t789p offers time-out periods of the following durations:

• 24 Hours — A one-day cooling-off period. Your account is temporarily suspended for 24 hours; no deposits, bets, or game launches are possible during this time.
• 7 Days — A full week away from the platform. Effective for players who find that a single day is not sufficient to break a problematic play pattern.
• 30 Days — A one-month break. Useful when gambling has started to encroach on other areas of life, such as work, family time, or personal finances.
• Custom Duration — If the standard periods do not match your needs, contact t789p support at [email protected] to request a custom time-out period.

What Happens During a Time-Out

During an active time-out, your t789p account is placed in a suspended state. You will not be able to log in, make deposits, place bets, launch any game, or access the cashier. Any pending withdrawal requests that were submitted before the time-out was activated will be processed normally. t789p will also suppress any promotional emails or SMS messages to your registered contact details for the duration of the time-out period.

How to Activate a Time-Out

You can request a time-out at any time by contacting t789p support via email at [email protected]. State your registered account username or email address and the duration of the time-out you require. t789p will activate the time-out on your account within one business day of receiving your request. The time-out cannot be reversed or shortened once it has been activated — this is intentional, to ensure the break provides genuine relief from play.

Section 4

Self-Exclusion

Self-exclusion is a formal, longer-term measure available to any t789p player who believes that their gambling has become — or is at risk of becoming — a genuine problem. When you self-exclude from t789p, your account is permanently closed for the duration of the exclusion period, and t789p will take active steps to prevent you from opening a new account during that time.

Self-Exclusion Periods

What Happens When You Self-Exclude

Upon activation of a self-exclusion, t789p will immediately close your account and ensure you cannot log in or access any services on the platform. Any balance remaining in your account at the time of exclusion will be refunded to your registered payment method within a reasonable processing time. t789p will remove your details from all marketing lists and will not send you any promotional communications for the duration of your exclusion. If you attempt to open a new account during an active self-exclusion period, t789p will close that account as soon as the connection is identified.

How to Request Self-Exclusion

• 1
  Contact t789p support Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username or email address and the duration of exclusion you are requesting.
• 2
  Receive confirmation t789p will acknowledge your self-exclusion request within 24 hours and apply the exclusion to your account as soon as practicably possible — in all cases within one business day.
• 3
  Balance refund processed Any remaining balance will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard withdrawal processing window.
• 4
  Seek additional support t789p strongly encourages players who self-exclude to simultaneously seek support from a counsellor or helpline. See the Getting Help section below for guidance.

Section 5

Recognising Problem Gambling

Problem gambling — sometimes called compulsive or disordered gambling — is a condition in which the urge to gamble becomes difficult or impossible to control, and continues despite serious negative consequences to the individual's finances, relationships, mental health, or daily functioning. Recognising the warning signs early is the first and most important step toward getting help.

Problem gambling can affect anyone, regardless of income level, education, age, or experience with gambling. It is important to understand that problem gambling is not a moral failing or a character flaw — it is a recognised behavioural condition that responds well to early intervention and appropriate support.

Common Warning Signs

Section 6

Self-Assessment

The following questions are adapted from widely used screening tools for gambling-related problems. Answering honestly — even if only to yourself — can help you understand whether your gambling is remaining a healthy leisure activity or beginning to move into problematic territory. There are no right or wrong answers; this is a private self-reflection exercise.

If you answered yes to two or more of these questions, it may be worth speaking to a professional about your gambling behaviour. t789p can assist you in applying a time-out or self-exclusion immediately — contact [email protected] at any time. You do not need to be in crisis to seek help; early support is always more effective than waiting until problems become severe.

Section 7

Getting Help & Support

If you are concerned about your gambling — or about the gambling of someone you care about — reaching out for help is the right move. t789p is committed to supporting players through this process and can be contacted at any time via email at [email protected]. Our support team is trained to handle responsible gaming enquiries with sensitivity and discretion.

t789p Direct Support

t789p's customer support team is available to assist with all responsible gaming requests, including:

• Setting or tightening deposit limits on your account
• Activating a time-out (24 hours, 7 days, 30 days, or custom)
• Processing a formal self-exclusion request
• Providing a full statement of your account's gambling activity for the past 12 months
• Referring you to appropriate external support organisations

Contact: [email protected] — please use the subject line "Responsible Gaming" so your message is routed to the appropriate team member immediately.

External Support Organisations

In addition to t789p's internal support, the following types of external organisations provide free, confidential assistance to individuals affected by problem gambling. t789p encourages any player who is struggling to seek professional guidance alongside any account restrictions they apply on the platform.

Useful Reminders for Safer Play

For players who continue to enjoy t789p as a leisure activity and want to keep their play safe and enjoyable over the long term, t789p recommends the following habits:

• Always decide on your session budget before you start playing — and stick to it regardless of outcomes.
• Never gamble while tired, emotionally upset, under the influence of alcohol, or during periods of significant financial stress.
• Keep track of the time you spend on t789p. Set a phone alarm if needed to remind yourself when a session should end.
• Balance your t789p sessions with other leisure activities — sport, socialising with friends and family in Dhaka or beyond, reading, or any hobby you enjoy.
• Accept that losses are a normal part of gambling. The house always has a statistical edge over time; never chase losses with the expectation of reversing them in a single session.
• Regularly review your deposit history and betting activity through your t789p account statement so you have an accurate, honest picture of your gambling spend.
• If a friend or family member ever expresses concern about your gambling, take that feedback seriously and reflect on it honestly.